Is it smart to let my billing go out to another company?
Industry experts agree that it can be extremely good business to concentrate on your core competencies, like providing quality medical care, and intelligently “outsource” your ancillary functions, like billing. Our senior staff averages over 20 years in the medical billing industry and are true physician oriented professionals.
Why should I spend money on a billing service when I can do it in-house?
In many cases, a billing service can be more cost effective than in-house billing. Our cost analysis on an “average” two to five doctor practice shows that our costs are comparable to the cost of staffing, office space, office operating expenses, storage, etc for an in-house computer system. In addition, we estimate we can improve collections between 2% to 10% at the “average” practice.
How will I know if you are doing a good job?
We speak with the physicians and selected staff monthly to review the monthly reports, which provide an excellent picture of the practice’s billings and collections. The reports include an aged accounts receivable summary, detailed practice productivity and insurance statistics. Custom reports are available for those practices that require them.
How does this reduce my administrative headaches?
You no longer have to worry about a billing office staff. We are responsible for hiring, training and supervision. You don’t have to provide office space and storage for the billing office. You don’t have to worry about the computer or software. We take care of all those details including patient inquires. All you need is a simple Internet connection in your office to use for patient lookup, to generate charge tickets, and for appointment scheduling (if you choose that service).
How does your service work?
All you need to do is send us your work, either by scanning and uploading it to us, or by mailing it, or by having us pick it up. All your patient billing and payment data is available in Real-Time on our web site. The web site completely exposes our service. You can see all the work as it is done, including statuses, notes and any missing information that needs your attention. You can also run all commonly used practice management reports from the web site.
Can data from my existing software be transferred and used?
This depends on how your existing software handles data exports. If your software can export all its data to an electronic format, we may be able to convert it into our formats at a small additional cost to you. If this cannot happen, but your existing software can print reports of patient demographics and Receivables, we can manually enter it into our database. Please call us to discuss your particular situation.
How much does your service cost?
Our fees vary depending on your specialty and practice size and whether or not you scan your documents. No matter which solution you choose, you will almost surely experience significant savings, and our efficient processing model with overnight services will quite likely result in an increase in your overall collections.
What do documents do I need to send to you?
You would send us patient demographics and Insurance information. This is required only for new patients, and patients who have had a change in their demographic or insurance information. For Office patients, this information would be on your patient registration form. For Hospital patients, this information would be on the Hospital Face Sheet. For patients seen in the office, you would send us your Encounter sheets. For patients seen in the hospital, most doctors just write the procedures and diagnosis on the hospital face sheet, or send us a weekly or daily log of the patients seen. For Posting Payments: You would send us your EOBs, and stubs from the patient bills. Co-payments will be posted from the information contained on the Encounter sheets.
What specialties do you support?
We support all specialties.
How long does it take to get started?
This depends on whether you want us to convert your existing data.
Do I have control of my data?
Yes! You have access to all your data at our web site, but you have limited capabilities to make changes. The data is not physically located in your office.
What happens if my staff goes on vacation or quits?
You will have very little to worry about! As long as you can scan and send us your documents, or mail your work to us or have us pick it up from you, your work will get done.
How do claims get submitted?
We electronically submit all clean claims daily. We mail claims daily to insurance companies that do not yet accept electronic submissions. We monitor all electronic submission reports for denials and eligibility issues, and take necessary action.
I already do my billing in house, why should I switch to your service?
Please ask about our Savings Calculator to determine the tremendous savings you will experience. Depending on your collections, your annual savings could be in the tens of thousands of dollars. If you already have experienced billing staff, you may be able to retain your best people, enjoy huge savings, and quite likely increase your collections as a result of the efficiencies introduced by our processes. By using our service, you will be able to: Have your data entry done and claims submitted on a daily basis, as opposed to on a “when time permits” basis. Have your payments posted to your patient accounts as soon as payments are received. Submit your secondary claims, and balances bill your patients immediately. Reduce the number of employees involved in doing your billing Reduce the number of hours in a day your employees spend on Billing tasks Enable your staff to concentrate on the problems instead of being swamped by the data entry tasks. Have access to a staff of professional Medical Billing personnel, at a fraction of the cost of hiring locally In other words, you will be able to substantially improve the efficiency of your billing operations, and collect more of the money due to you.
I already outsource my billing, why should I switch to your service?
Owing to our operating model, we perform services like proofreading for accuracy, thus guaranteeing that we billed and posted exactly what you sent us. Our state-of-the-art proprietary software allows us to guarantee that only clean claims are submitted the first time around. Our web site completely exposes us and allows you to see, in Real-Time, everything we did on your account. We offer you instant access to your data, including the ability to view your digitized original documents. Moreover, you can run all practice management reports at any time from the web site without having to wait for us to send them to you. Our turnaround time is overnight. If you send us a days worth of work every day, it will be completed by the next morning. All clean claims will be submitted, resulting in quick payments. Your secondary claims and patient bills are mailed immediately after payment posting.