The operational infrastructure protecting your hard-earned money.
Meet the specialized leaders, compliance coordinators, and billing managers working upstream to keep your group practice financially whole.
Executive & Operational Leadership
Jessica Canard
Chief Operating OfficerJessica oversees the complete administrative and billing lifecycle at HPC. Bringing more than a decade of master-level medical billing experience and strategic leadership, she coordinates our daily account managers to ensure clean claims delivery. Jessica specializes in designing efficient workflow models that eliminate friction between provider clinical documentation and insurance network submission.
Pepper Jones
Chief People OfficerPepper directs our talent development and organizational strategy across our global network. Believing that a high-performing billing infrastructure starts with a supported team, she manages ongoing staff training, cultural alignment, and employee retention plans. Pepper ensures that every account specialist entering HPC is rigorously aligned with our strict corporate standards for data integrity and clinical respect.
Revenue & Panel Specialists
Jed Dulay
Credentialing and Contracting ManagerJed leads our specialized insurance paneling and network contracting division. With over seven years of dedicated expertise inside the mental health space, he navigates complex payor enrollments, network expansions, and panel renewals for our group practices. Jed works entirely upstream, securing correct contract baselines so providers never bill on ground that collapses during a commercial audit.
Jazmine Robinson
Accounts Receivable (A/R) ManagerJazmine owns our aging claims management and collections recovery lifecycle. She leads our technical A/R division with a strict focus on absolute precision, building collaborative workflows to audit historical backlogs, track delayed payouts, and overturn complex insurance denials. Jazmine ensures that no earned dollar is left on the table and that every account has a clear plan for total resolution.
Our Uncompromising Core Values
Compliance Over Convenience
We hold the compliant line even when it costs us the account. We protect the practice even when the compliant answer is the harder one. HIPAA, coding integrity, and payer rules are the line we hold, so a client never builds revenue on ground that collapses in an audit.
We Work Upstream
We fix what caused the denial, not just the denial. The denied claim is a symptom. We find and fix what caused it, in credentialing, eligibility, and documentation, so it stops happening. Submitting the claim is the last step in the work, not the point of it.
Accuracy Is the Standard
Precision is not a goal here, it is the baseline. A small error here becomes a denied claim, a delayed payment, or a compliance exposure. We hold precision in coding, documentation, and data because that precision is what keeps revenue whole.
We Own It Out Loud
When it is ours to fix, we name it and fix it. Your revenue is our responsibility. When something is ours to fix, we name it, correct it, and move forward. No deflection, no hiding the ball, no burying the problem in a report you will never read.
Partnership With Skin in the Game
We only win when you collect. We get paid when you collect, and not before. Our model ties our outcome to yours, so protecting your revenue is not a service line, it is our own interest. When the practice wins, we win.
We Never Forget the Patient and the Provider
Behind every claim is a patient in treatment and a clinician carrying the weight. We protect revenue without losing sight of what the revenue is for. Rigor and respect, held together, because the practice that stays financially healthy is the one that can keep showing up.
Ready to hand over the daily billing grind?
Put our specialized team infrastructure to work for your group practice so you can step into your true role as CEO.
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