Your practice deserves to get paid for the care you provide.
HPC manages billing and revenue workflows for mental health group practices, helping you recover unpaid revenue and understand what’s happening with your collections.
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Your clinicians are seeing patients. Your expenses keep coming. Yet you’re still checking the bank balance before payroll and wondering why so much revenue is outstanding.
Unresolved claims and missed follow-up leave you carrying the pressure. You deserve to understand what is happening—and have a team responsible for moving it forward.
Get experienced help with the work behind getting paid.
Davia Ward and the HPC team understand how billing problems affect the entire practice. We review the workflows behind your collections, address the gaps, and manage the ongoing work with clear reporting.
Our PAID approach gives you a practical path forward.
Find it.
The Revenue Performance Assessment™ identifies unpaid claims, missed charges, and workflow gaps that may be delaying revenue.
Fix it.
Your Revenue Performance Blueprint™ prioritizes the causes, from eligibility and credentialing issues to claim errors and inconsistent follow-up.
Manage it.
HPC handles the agreed billing workflows, follows up on outstanding claims, and reports on collections and issues that need attention.
Billing support that reaches beyond claim submission.
Your proposal defines which services your practice needs and who is responsible for each part of the process.
Benefits & authorization support
Identify coverage requirements and authorization needs before they become payment problems.
Claims & payment posting
Manage claim submission and payment posting so your records reflect what has been billed and paid.
Denials, appeals & aging claims
Investigate unpaid claims, address denials, and pursue appropriate appeals and follow-up.
Patient billing support
Help patients understand their balances and support the collection process agreed with your practice.
Credentialing & payor enrollment
Coordinate enrollment needs and address credentialing issues that interfere with reimbursement.
Reporting & accountability
See collections, outstanding balances, and the issues your team is working to resolve.
Billing support within familiar systems.
HPC works with platforms including SimplePractice, TherapyNotes, Valant, AdvancedMD, and IntakeQ. During your consultation, we’ll confirm how we can work within your current setup.
“Very responsive and helpful. Everyone's work is deeply appreciated. We feel taken care of.”
Kristen Carman · Compass NP in Psychiatry PLLC
Read more client experiences →How to work with HPC.
Schedule your consultation.
Tell us about your practice, your billing challenges, and the support you need.
Review your proposal and sign your agreement.
Understand your services, pricing, and responsibilities before moving forward.
Meet your onboarding team.
Once your agreement is signed, our admin team can schedule your onboarding meeting that same week and help you prepare for the transition.
What happens during onboarding?
You don’t need everything figured out before you begin.
Prepare with your admin team
Our admin team coordinates your onboarding and helps you gather existing contracts, policies, and procedures. If those materials aren’t in place, we’ll help you build them.
Your onboarding meeting gives us time to review what’s already in place, identify what’s missing, and plan the next steps together.
Review your billing account
For established practices, we also review the billing account to identify overlooked revenue, unpaid claims that may still be recoverable, and balances that may no longer be collectible. We discuss those findings with you and clarify any recommended cleanup work.
Set your go-live date
Together, we agree on priorities, responsibilities, and a go-live date for HPC to begin managing your billing.
Questions about working with HPC.
How soon can we begin onboarding?
Once your service agreement is signed, we can schedule an onboarding meeting that same week. Your billing start date is agreed separately based on the information, access, and transition work needed.
What should we prepare for our onboarding meeting?
Gather your existing contracts, policies, and procedures. Our admin team will guide you on what to provide and how to share it.
Can we get started if we don’t have documented policies and procedures?
Yes. You don’t need to have everything in place before working with HPC. We’ll identify the gaps together and help build the materials you need during onboarding.
Can we keep our current EHR?
HPC works in several established EHR and billing systems. We’ll review your platform and workflow during the consultation and confirm compatibility before you commit.
Will you review our existing unpaid claims?
Yes. For practices already in business, an account review is part of onboarding. We look for potential missed revenue and assess outstanding balances so you understand what may be recoverable and what may be uncollectible. Any follow-up or cleanup work is clarified within your agreed service scope.
What will billing services cost?
Your proposal will explain pricing and the services included, based on your practice’s needs. We’ll also identify whether backlog cleanup, credentialing, or other support requires a separate scope.
How will we know what is being done?
We’ll establish a reporting and communication process so you can review collections, outstanding claims, and issues requiring your practice’s input.
How Your Money Moves When You Work With HPC
Clear answers about insurance payments, patient collections, billing fees, and financial reporting.
Where do my insurance payments go?
Insurance payments go directly to your practice. Depending on the payer and your enrollment, you may receive an electronic funds transfer (EFT) into your business bank account, a paper check, or a virtual credit card. HPC encourages EFT wherever available.
Does HPC help with EFT enrollment?
Yes. EFT enrollment is often separate from credentialing. Our credentialing team can help you understand what is required and coordinate next steps. We confirm the scope of that assistance with you.
Is HPC’s billing fee deducted from my insurance payments?
You receive your insurance payments in full. HPC invoices your practice separately on the first business day of each month for the prior month’s collections, using the rate in your signed agreement.
Which collections are included in HPC’s billing fee?
The billing fee applies to collected insurance payments and patient payments, including copays, deductibles, coinsurance, and self-pay payments, as defined in your service agreement. Your proposal explains your rate and included services.
When are patient cards charged?
When session notes are signed and billing is ready, HPC submits claims and processes authorized patient card payments. Cards are typically charged the next business day after a session. During onboarding, we confirm your practice’s collection workflow and patient payment authorizations.
How are deductible and coinsurance amounts calculated?
When a payer fee schedule is available, we estimate the patient’s share using the payer’s allowed amount. Once the explanation of benefits (EOB) arrives, we reconcile the estimate with the patient’s actual responsibility and process any appropriate refund or remaining balance.
What happens if a card declines or a patient has an unpaid balance?
Our team contacts the patient to help resolve the payment issue. For declined-card email outreach, your practice is copied. We can include your approved payment policy in follow-up messages so patients receive consistent expectations.
Can HPC communicate our policy about future appointments and unpaid balances?
Yes. Share your written policy during onboarding, including when your practice reviews or pauses future appointments. HPC can include the approved language in payment outreach. Your practice remains responsible for clinical and scheduling decisions.
How will I see collections and outstanding balances?
You receive aging reports according to your service tier and reporting preferences. Standard and higher tiers receive insurance aging reports biweekly and patient aging reports weekly; Essentials/Tier 1 receives both monthly. Insurance aging may move to monthly when reports consistently contain fewer than eight claims. End-of-month reports are delivered no later than the 6th and include your invoice, aging summaries, and key metrics.
Build a practice that supports you, too.
Let’s talk about what’s holding up your revenue
and where HPC can help.
Let HPC handle the billing details so you can focus on running your practice.