Program Plans & Fees
At HPC, we keep things simple and transparent. Our pricing is designed to give you clarity, not confusion. On this page, you will see exactly how our plans are structured, the factors that influence cost, and what you can expect in return. We provide real numbers, clear deliverables, and a full breakdown of where your investment goes. No hidden fees. No surprises. Just straightforward pricing you can trust.
How Our Pricing Works
Our pricing is based on the level of support your business needs to overcome challenges and reach your goals. During the onboarding process, we’ll recommend the plan that best matches your priorities, pace, and available resources
Every plan begins with Alignment Day—a dedicated kickoff session designed to get everyone on the same page and establish a clear 90-day roadmap. This ensures we start with focus, structure, and measurable outcomes.
You also have the option to add services such as credentialing or receptionist services. These are scoped separately so you only pay for the additional support that directly aligns with your business needs.
FIRST MONTH
Onboarding & Alignment
We begin every partnership with a dedicated onboarding process designed to set the foundation for how we will work together. This is our version of “Alignment Day,” and it ensures both sides start with clarity and confidence.
What's Included:
Pre-onboarding kickoff call
A team-wide session to walk through expectations, processes, and workflows
A custom playbook outlining how we’ll work together, covering:
Communication style
Response times
Reporting cadence
Escalation and resolution processes
Initial review of your systems, priorities, and goals to ensure alignment
This process gives everyone a shared understanding of responsibilities and sets the tone for a successful, long-term partnership.
Monthly Support Plans
Essential
Solo providers who need core billing support with excellent service
8% of income
Min. $500 if gross income ≤ $6,500
Benefits verification & eligibility
Claims submission daily
Posting insurance payments
Claims appeals
Customized end-of-month reporting
Bi-weekly A/R reviews
Patient collection assistance (notify provider of declines)
Direct access to your billing team
Growth
We act as your business office providing financial assistants to questions
9% of income
Everything in Essential,plus
Intake paperwork management
Sending superbills for self-pay patients
Monthly meetings with your account team
Premium
Group practices needing advanced billing and patient service integration
10% of income
Everything in Growth, plus
Expanded patient interaction
High-touch billing & account management
Dedicated support for scaling providers and teams
Virtual receptionist & scheduling
Which Plan is Right For You?
If you want complete peace of mind and to free up your time to focus fully on patients and practice growth, the Growth Plan is often the best fit for most providers. It balances full-service billing with patient support, giving you both efficiency and reliability.
If you are scaling quickly or running a larger practice that requires higher-touch service and deeper integration, the Premium Plan provides the most comprehensive support. It’s designed to help you manage complex needs while maximizing revenue and patient satisfaction.
The Essential Plan is ideal for solo providers who want to maintain ownership of certain tasks but need dependable billing services and accountability in place.
And remember, your plan can evolve as your practice grows. If you’re unsure which plan is right for you, talk with us. We’ll guide you toward the best option based on your goals and stage of growth.
Add-On Services
In addition to our monthly support plans, HPC offers a select range of add-on services for practices that need extra help beyond billing. These options are available as needed and can be tailored to your practice priorities.
Setup & Account Management
ERA (Electronic Remittance Advice) setup – $65/hour
EFT (Electronic Funds Transfer) setup – $100/Application
Address changes – $100/Application
Bank changes –$100/Application
Insurance rate negotiation – $65/hour
Additional meetings (at provider request) – $65/hour
Meetings & Credentialing
Additional meetings (at provider request) – $65/hour
Contracting & credentialing – per provider, per application
1–3 applications: $330 each
4–8 applications: $290 each
9–12 applications: $260 each
Missing progress notes reports – $65/hour
Payroll services – $65/hour
Practice Support
Dedicated practice phone number – $15/month
Dedicated practice email address – $15/month
Consulting with CEO, Davia Ward – $100/hour
Corrective work (all payments posted by HPC are chargeable regardless of payment date) – Custom quoted
Frequently Asked Questions
Is there a contract or commitment length?
It typically takes most companies about 24 months to achieve mastery in all areas of the Endless Customers System. With that said, we don’t lock anyone into a long-term contract. All of our coaching programs are month-to-month with a 30-day cancellation notice. We earn your trust and your business every single month.
Can we switch plans later if we need more or less support?
Yes, you can.
Most clients revisit their level of support during quarterly planning sessions, when we map out the focus areas and training needed for the next 90 days. That’s typically the best time to evaluate whether you need to scale up or down based on your goals, pace, and internal capacity.
What’s the total cost to implement Endless Customers over the course of a year?
The total cost can vary depending on your current team, goals, and how quickly you want to move. That said, many of the expenses involved in implementing Endless Customers are common investments most growing businesses are already making or planning to make.
Staffing is often the biggest consideration. The two most important roles are a content manager and, over time, a videographer. Some companies already have these positions filled, while others may need to make those hires. In most cases, hiring early-career professionals and training them within the program works well and keeps costs manageable.
Technology is another factor. Most businesses already use tools like a CRM, website platform, analytics software, and project management tools. AI and video editing tools may be newer additions, but they are increasingly part of a modern marketing setup. For those new to video, there may be a one-time equipment investment in the range of $2,000 to $5,000.
Coaching and training typically range from $75,000 to $150,000 per year, depending on the level of support. Website projects, if needed, usually fall between $25,000 and $50,000 annually. Paid media is another cost some companies include, depending on their marketing strategy.
While the totals can add up, most of these expenses are not unique to Endless Customers. They reflect the cost of building a strong internal marketing function. For many businesses, it is less about spending more and more about spending differently—with a focus on long-term control, capability, and consistency.
What kind of ROI can we expect—and how long does it take to see results?
The ROI of implementing Endless Customers™ varies by company, but the potential is significant. If you were to win even 25% of the deals you’re currently missing, the ones you should be in but aren’t because you’re not the most known, trusted, or recommended in your market, what would that mean for your business?
Many of the companies we work with found they we're missing out on a massive number of sales opportunities simply because they weren’t showing up when and where buyers were looking. That changes quickly when you commit to this system.
When you consistently produce content that answers real buyer questions, publish with transparency, and build trust through video, you’ll begin to stand out as the authority in your space. Sales becomes easier. Buyers are more informed and qualified. You’ll command better pricing, spend less time educating, and close deals faster. Most companies we work with see a 3 to 5 times increase in the number of qualified opportunities entering their pipeline, and those opportunities convert at a much higher rate.
As for timing, results can begin almost immediately. The fastest gains come when your sales team is trained to integrate content into the sales process. For example, sending a cost or value video to hesitant decision-makers has helped clients move deals across the finish line within days. These quick wins happen when you create the right content early and use it strategically in sales conversations.
Over time, as your brand becomes more visible and trusted, your marketing pipeline grows, and your cost per acquisition drops. That’s where the long-term ROI compounds. You stop chasing leads and start attracting the right ones consistently.
Want to know what that looks like in your market? Start by asking: If we increased our market share by 25%, what would that mean for our business over the next 12 to 24 months? That’s the kind of opportunity Endless Customers was built to capture.
Ready to take control?
If you're ready to control your growth, stop relying on agencies, and become the most known and trusted brand in your market, it’s time to start your Endless Customers Mastery journey.